It’s Taken 20 Years For Us To Really Create The ‘Digiverse’ – It’s A Place Full Of Data, Facts, And Fiction. It’s A Place Where Reality And Fantasy Is Neither Right Nor Wrong; It’s Just Digital Content Created In A Virtual Space, And It’s Full Of Every Kind Of Imaginable Risk. It Presents A Risk To People, A Risk To Mental Health, A Risk To Truth, And A Risk To Business – Risk, Risk And More Risk.

Over The Past 25 Years We Have Gradually Seen More And More Technology Appear In The Customer Service Workflow. First Came The Digital Telephone Systems Which Year On Year Got Faster, Cleverer, And Cheaper. We Then Added In Email And Digitised The Full Customer Service Flow And Unified Records.

We Can’t Ignore The Popularity Of Instagram. With A Slew Of Celebrities Using It Every Day To Share Titbits Of Their Lives, This Photo Sharing App Has Become The Epitome Of Cool Since The Day It Launched. Children And Teens Are A Substantial Portion Of The Platform’s Base, It With This Comes A Host Of Safety And Security Issues.

Did You Know That At 30 Seconds Per Post, It Takes 33 Hours To Read Through 4000 Social Media Posts? That’s A Lot Of Data To Read Through, And The Truth Is That It’s Impossible For Any One Person Or Team To Catch It All While Trying To Do The Other Components Of Their Job.

The Online Safety Bill Aims To Crack Down On Illegal, Harmful Content And False Information Being Spread Across The Internet, Namely Social Media Platforms Such As Twitter, Facebook, And Instagram. The Bill Is The First Of Its Kind – A Brand New Kind Of Legislation That Creates Rules For How Online Platforms Like Twitter And

Well, According To A Study By Cybersecurity Firm Imperva, Bot Activity Made Up 40% Of All Internet Activity In 2020. Twitter Also Reported That Over 15% Of All Twitter Users Could Be Bots In January Of 2018. In A Study By The Pew Research Centre, They Found That ⅔ Of All Tweeted Links Had Been Shared And Tweeted By Suspected Bots. These Bots Have Directly Contributed To Fake News And Conspiracy Theories Online, And The Aim Is The Dangerous Spread Of Misinformation.