Riskeye listening service gives us real-time views of our sentiment for all the groups within Bank of Ireland from Marketing, Customer Service to Sponsorship 24/7. At any given time we can hear what our customers are saying about us as a business and brand. In times of crisis the text alerting proved by Riskeye ensures that accurate data is sent to the relevant stakeholder immediately. As a Brand & Business we will know instantly from these alerts if something is not working and the need to change something quickly. Each part of the business will decide which stakeholder gets what data. The dashboard allows us to see potential risks or issues in any given Group enabling us to work faster and more efficiently to protect our Brand and Reputational Risk. The benefit and comfort of knowing that Riskeye have people read and analyse the data safeguards our risk management and brand loyalty is protected at all times.

We are one of the UK’s largest extras casting agencies and depend on our online platforms to advertise and communicate with a vast network of supporting artists. RiskEye understand the risks that may emerge and threaten our business and ensure we are aware of them. We know that should any issue arise, their in house team and legal/PR expert partners are there 24/7 to assist and advise us. We are confident to go about our day to day business knowing that our online presence is safely in their hands.

The team at Risk Eye are incredibly efficient, helpful and a pleasure to work with. We would absolutely recommend working with them. Their 24/7 service provides great peace of mind. Breda Leonard, Country Crest.

With RiskEye we’re now ensuring that the view people have of our hotel online is as polished and pristine as the view they get when they arrive at our door. Knowing what is being said about us and having the expertise behind us to provide solutions is important to us. We can’t watch the internet 24 hours a day and having RiskEye ensures that we can react to any issues that may occur online and deal with them so that our customers and potential customers are attended to, allowing us to continue our high service levels on line as well as offline

Ireland’s largest recruitment agency, CPl’s vision is to become the world’s best at transforming our clients’ businesses and brands through total talent solutions. We are aware that to do this we must promote and protect and our brand. To effectively monitor our brand online we partnered with RiskEye in 2016. The service is streamlined through text and email alerts, which notifies selected team members of any potentially damaging remarks online. As our brand grows globally, it’s vital for us to protect our digital presence. RiskEye’s support and advice on how to deal with these online situations helps us to do this, with the added benefit of being part of a community where best practice and learnings are openly shared.

Having worked with Riskeye over the past number of years, the National Lottery has placed a huge emphasis on the analytics and insight data which is provided in a live format which ensures that our reputational risk in social media is covered 24/7. The National Lottery is one of the most recognisable brands in Ireland with over 1 million weekly players and a retail distribution network with over 8,000 point of sale locations. Our Riskeye service plays an invaluable role in the operational monitoring of our system networks both online and in retail which has resulted in an industry leading 99.98% system availability. Due to the live reporting and immediate alerts, Riskeye is often the first line of defence for issue management and this allows us to act rapidly and alleviate incident elevation procedures. Our data arrives ready to use and delivered in a format that we can isolate any issues and act immediately when necessary. The ability to interpret that data in a single view means that we see the whole picture in real time as opposed to trying to pull data together and verify it. Actionable insights by text and email and allows us protect our reputation in an always on digital world.