eir - Case Study
eir is Irelands largest telecommunications company employing 3000 passionate employees providing their customers with everything from broadband to sim-cards and television.
The employees of eir are committed to keeping the people of Ireland connected to what is most important to them.
eir can offer great insight into how protecting their reputation online plays a key role in protecting their brand.
For eir, monitoring risk and increasing positive sentiment online was the most important task. During the Covid-19 health crisis in 2020, their teams were struggling to balance social media and busy phone lines due to the sudden increase in usage and broadband issues.
RiskEye and eir focused on increasing positive sentiment online to improve customer relations and find any weak-spots.