Using your social channels for customer service?
You need RiskEye.
Data collected shows that nearly half of all consumers use social media to ask questions, complain or to report satisfaction and a third of social media users prefer social media customer service to a phone call.
Technology and social media intelligence services like RiskEye now exist to quickly identify online chatter and address any risks and alert you in seconds.
1 out of 3
consumers prefer social media as their preferred channel for customer service
96%
of brand mentions are ignored or missed, thereby leading to poor customer service
71%
of people who had positive social care would be more likely to recommend the business to others
consumers prefer social media as their preferred channel for customer service
of brand mentions are ignored or missed, thereby leading to poor customer service
of people who had positive social care would be more likely to recommend the business to others
Why Does Customer Service Matter on Social Media?
Social media is an essential marketing tool for modern businesses, but it can also elevate companies’ customer service. To benefit from this strategy, however, you have to do it well; if you don’t manage your social media presence carefully, it can damage your brand’s reputation and drive potential customers away. Here is why social media is a better alternative.#
Humanise your brand.
Reduce customer service costs.
Respond in a timely manner.
Set up alerts with RiskEye, listen, and speak their language.
Make helpful suggestions & up-sell or cross-sell your product or service.
Understand how your brand is percieved.
Humanise your brand
Reduce customer service costs
Respond in a timely manner.
Set up alerts with RiskEye, listen, and speak their language
Make helpful suggestions & up-sell or cross-sell your product or service.
Understand how your brand is percieved.
24/7 live risk management with real-time alerts
Customized response for customer service queries and complaints
Respond in a timely manner with priority alerts from RiskEye.
All your data in one place – free
dashboard
See the real impact of marketing and customer service by
gathering reliable metrics
Mitigation services for online risks
AIG online reputation insurance worth £50,000
Book a meeting with our experts
Our experts will:
- Discuss your use cases and business needs
- Give a hands-on demonstration of RiskEye
- Show how deeper consumer insights can improve your existing goals
- How you can protect your business from online harm
