Using your social channels for customer service?

You need RiskEye.

Data collected shows that nearly half of all consumers use social media to ask questions, complain or to report satisfaction and a third of social media users prefer social media customer service to a phone call.

Technology and social media intelligence services like RiskEye now exist to quickly identify online chatter and address any risks and alert you in seconds.

1 out of 3

consumers prefer social media as their preferred channel for customer service

96%

of brand mentions are ignored or missed, thereby leading to poor customer service

71%

of people who had positive social care would be more likely to recommend the business to others

consumers prefer social media as their preferred channel for customer service

of brand mentions are ignored or missed, thereby leading to poor customer service

of people who had positive social care would be more likely to recommend the business to others

Why Does Customer Service Matter on Social Media?

Social media is an essential marketing tool for modern businesses, but it can also elevate companies’ customer service. To benefit from this strategy, however, you have to do it well; if you don’t manage your social media presence carefully, it can damage your brand’s reputation and drive potential customers away. Here is why social media is a better alternative.#

Humanise your brand.

Reduce customer service costs.

Respond in a timely manner.

Set up alerts with RiskEye, listen, and speak their language.

Make helpful suggestions & up-sell or cross-sell your product or service.

Understand how your brand is percieved.

Humanise your brand

Reduce customer service costs

Respond in a timely manner.

Set up alerts with RiskEye, listen, and speak their language

Make helpful suggestions & up-sell or cross-sell your product or service.

Understand how your brand is percieved.

Why RiskEye?

Safer social for you

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24/7 live risk management with real-time alerts

Customized response for customer service queries and complaints 

Respond in a timely manner with priority alerts from RiskEye. 

All your data in one place – free
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See the real impact of marketing and customer service by
gathering reliable metrics

Mitigation services for online risks

AIG online reputation insurance worth £50,000

Book a meeting with our experts

Discover what consumers think about you and your competitors during these unprecedented times. Complete the form to book your demo

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