Aura Holohan Group - Case Study
Aura Holohan Group is an Irish owned company which operates in sport & leisure, architecture, consultancy and event management. It includes 11 Aura Leisure Centres nationwide, 4 Anytime Fitness Clubs in Dublin and DKiT Sport in Dundalk.
Customers satisfaction, health & safety and ties to local communities are key to Aura’s success across Ireland.
They use RiskEye to stay in the know about customer sentiment online, to ensure they are able to continue to provide high quality services.
During Covid the company was able to identify customer dissatisfaction, from a modicum of mid-level risk alerts. “We didn’t have the capacity at reception to handle the number of people who now had to book in and provide evidence of this that and the other, and the telephone at the same time”
The information and data provided the evidence of this. “We ended up employing and additional person in order to improve customer service and retain customers.”